Privacy Policy
At eva-clouds.com, your privacy is our priority. We are committed to safeguarding the personal information of our users and ensuring compliance with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website and services.
1. Introduction – Our Commitment to Privacy and Data Protection
We take your privacy seriously. This Privacy Policy describes how eva-clouds.com processes your personal data in line with our commitment to transparency, control, and responsibility. Our practices are designed to protect your personal information through appropriate technical, organizational, and legal measures.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all users who access and use the website located at eva-clouds.com (referred to as the “Site”) and related services. eva-clouds.com acts as the “data controller” under the GDPR for personal data provided through the Site and is responsible for determining the purposes and means of processing such data.
If you are located in California, this policy also serves as a notice at collection for purposes of the CCPA.
3. Categories of Data We Process
We may process the following categories of personal data, depending on how you interact with our Site and services:
a. Usage Data
This includes technical information related to your interactions with our Site, such as your IP address, browser type and version, operating system, referral source, length of visit, page views, and navigation paths. We also collect session information, access logs, and usage trends.
b. Account Data
When you create an account or register with us, we collect personal identifiers such as your full name, e-mail address, phone number, and billing/shipping address.
c. Profile Data
This includes your user preferences, purchase history, and on-site behavior such as saved items, interaction patterns, and product interests.
d. Communication Data
We retain any information you provide to us when you contact our customer support, including emails, messages, and communications history.
e. Technical Data
We may collect data about your device, such as device type, mobile network data, system configuration, screen resolution, language settings, and browser plug-ins.
f. Transaction Data
To process payments and manage orders, we collect payment provider details, transaction records, billing address, shipment tracking, and purchase confirmations. Please note that payment card details are processed securely via third-party payment platforms and are never stored on our servers.
g. Preference Data
Includes your stated preferences for receiving marketing from us, your communication preferences, product interest categories, and cookie consent choices.
4. Legal Bases for Processing Personal Data
Under the GDPR, we rely on the following legal bases for processing your data:
– Consent: When you have given us clear permission to process your data for a specific purpose (e.g., subscribing to our newsletter).
– Contract: When the processing is necessary to fulfill our contractual obligations to you (e.g., delivery of goods or services).
– Legitimate Interests: For processing necessary for our lawful business interests (e.g., fraud prevention, website optimization), provided your rights do not override such interests.
– Legal Obligation: When we are required to process your data to comply with legal obligations.
5. Your Rights Under GDPR and CCPA
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Under GDPR:
– Right of Access: You can request details of your personal data we hold.
– Right to Rectification: You may ask us to correct inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your data, subject to legal constraints.
– Right to Restrict Processing: You may ask us to limit how we use your data.
– Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
Under CCPA:
– Right to Know: California residents have the right to request disclosure of the categories and specific pieces of personal data we collect.
– Right to Delete: You may request deletion of your personal data.
– Right to Opt-Out: You may opt out of the sale of personal information, where applicable.
– Non-Discrimination: We will not discriminate against you for exercising these rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We employ a range of robust security measures to protect your personal information, including:
– End-to-end encryption of sensitive data in transit and at rest
– Role-based access controls limiting data visibility to authorized personnel only
– Regular data backups and disaster recovery protocols
– Staff training on data protection principles
– Secure server configurations and vulnerability scanning
Despite our efforts, no method of transmission over the internet is 100% secure. We encourage users to take additional steps to safeguard their personal data.
7. International Transfers
Due to the global nature of our operations, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or California. In such cases, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission or other permitted mechanisms to ensure your data receives an adequate level of protection.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. The general retention periods include:
– Usage Data: Retained for up to 24 months for analytics and system improvement purposes.
– Account and Profile Data: Retained as long as your account remains active and for up to 6 months after closure.
– Transaction Data: Retained for 7 years to meet legal and tax obligations.
– Communication Records: Retained for up to 2 years for support quality assurance.
– Marketing Preferences: Retained until you opt-out or withdraw consent.
9. Cookie Policy
We use cookies and similar technologies on eva-clouds.com to personalize content, analyze traffic, and provide a more efficient user experience. The cookies we use fall into the following categories:
– Essential Cookies: Necessary for core functionalities like user login, session management, and shopping cart.
– Functional Cookies: Remember your preferences and settings to enhance usability.
– Analytics Cookies: Gather aggregated data on how visitors interact with our Site, helping us optimize performance.
– Performance Cookies: Monitor page load speeds, responsiveness, and overall site health.
10. Cookie Management and Compliance with GDPR & CCPA
Upon your first visit to eva-clouds.com, you will be presented with a cookie consent banner allowing you to manage your cookie preferences. You may modify your choices at any time via our Cookie Settings panel.
In accordance with GDPR, we do not place non-essential cookies unless you have given explicit consent.
For users in California, we honor the “Do Not Sell My Personal Information” signal within our cookie management system, where applicable.
11. Protection of Children’s Privacy
The Site is not intended for, nor do we knowingly collect personal data from, children under the age of 13. If you believe a child under the age of 13 has provided us with personal information without parental consent, please contact us immediately at [email protected], and we will take appropriate steps to delete such information.
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in legal obligations or business practices. Any material changes will be communicated to you through our Site or via email, where applicable. We encourage you to review this policy regularly to stay informed about our data practices.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
Website: https://eva-clouds.com
We are committed to complying with all privacy laws and will respond promptly to any privacy-related concerns you may have.
This Privacy Policy is designed in accordance with the requirements of the GDPR, CCPA, and other applicable data protection laws. For any privacy queries or to exercise your rights, please reach out to us at [email protected].